Privacy Policy
Effective Date: January 2025
This Privacy Policy describes how lemonsoup.pt (“we,”) collects, uses, and discloses your personal information when you visit or make a purchase from our website. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include:
-
Contact Information: Name, email address, mailing address, and phone number.
-
Payment Information: Payment details collected during a transaction (e.g., credit card number, billing address). This information is processed securely by our third-party payment processor and is not stored on our servers.
-
Account Information: Username and password.
-
Communications: Any information you provide when you contact us with questions or feedback.
We also automatically collect certain information when you visit our website, including:
-
Log and Usage Data: IP address, browser type, operating system, pages viewed, time spent on the website, and other diagnostic data.
-
Cookies and Tracking Technologies: We use cookies to track your activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
-
Provide and maintain our services.
-
Process and fulfill your orders.
-
Communicate with you about your orders, account, or inquiries.
-
Send you marketing and promotional materials (if you have opted-in).
-
Improve our website, products, and services.
-
Monitor the usage of our website.
-
Detect, prevent, and address technical issues.
3. Sharing Your Information
We may share your personal information with third parties only in the following circumstances:
-
Service Providers: We may use third-party companies and individuals to facilitate our services, such as payment processors, shipping companies, and analytics providers. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
-
Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
-
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
4. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
-
The right to access, update, or delete the information we have on you.
-
The right to request that we restrict the processing of your personal information.
-
The right to object to our processing of your personal information.
-
The right to data portability.
-
The right to withdraw consent at any time where we relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the information provided below.
5. Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Cookies
Cookies are files with a small amount of data that are stored on your device. We use cookies to enhance your experience, track usage patterns, and improve our services. You can control the use of cookies at the individual browser level.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
info@lemonsoup.pt